Last updated: 16 September 2026
We want you to be genuinely happy with your WSC kit. Here’s how our satisfaction guarantee and returns process works.
If your WSC kit doesn’t do exactly what we’ve said, you can return it within 30 days of delivery for a full refund — including return freight. We don’t want your money if the product isn’t right for your space.
To be eligible for a change-of-mind return under this guarantee, the kit should be unused (or reasonably tested for fit only) and returned in resaleable condition, in its original packaging where possible.
Email hello@warehousescreenco.com with your order number and the reason for the return. We’ll confirm the details and arrange collection or provide a return address, along with a prepaid return label where applicable.
Once we’ve received and checked the returned kit, we’ll process your refund to the original payment method. Refunds are usually processed within a few business days, though your bank or payment provider may take longer to display the funds.
If your kit arrives faulty or damaged, or a fault develops within the warranty period, contact us straight away with your order number and photos of the issue. Under the Australian Consumer Law, you’re entitled to a repair, replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. We’ll always look after you if something goes wrong on our end.
The 5-year frame and hardware warranty and 5-year mesh warranty apply beyond the 30-day satisfaction guarantee window. If something fails within warranty, email us with your order number, a description of the issue and photos, and we’ll ship the replacement part free — no fine print, no arguments.
If you booked installation through Kit Set, any concerns about the installation itself should be raised directly with Kit Set, as they are an independent business and not affiliated with WSC. Product faults in the kit itself are always covered by our warranty above, regardless of who installed it.
Ask about sizing, install, delivery, or anything else — we usually reply same day.
